Privacy Policy

Introduction and Scope

Viewmsi ("we," "our," or "us") operates viewmsi.com and provides technical analysis education for trading and financial markets. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all information collected through our website, email communications, and any related services or applications. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information including name, email address, phone number, and mailing address
• Account credentials such as usernames and encrypted passwords
• Profile information including educational background and trading experience level
• Payment information processed through secure third-party payment processors
• Communication records including emails and customer support interactions

Technical Information

We automatically collect certain technical information when you use our website:

• IP address, browser type, and operating system information
• Device identifiers and mobile device information
• Website usage data including pages visited, time spent, and click patterns
• Referral sources and search terms that led you to our website
• Cookies and similar tracking technologies data

Educational Data

When you participate in our learning programs, we collect information about your educational progress, course completion rates, assessment scores, and learning preferences to enhance your educational experience.

How We Use Your Information

We use collected information for the following purposes:

Service Provision

• Providing access to educational content and learning materials
• Processing registrations and managing user accounts
• Facilitating course enrollment and tracking educational progress
• Processing payments and maintaining billing records

Communication and Support

• Responding to inquiries and providing customer support
• Sending important service announcements and updates
• Delivering educational newsletters and course-related communications
• Notifying you about new courses, features, or changes to our services

Improvement and Analytics

• Analyzing website usage to improve user experience and content
• Conducting research to develop new educational programs
• Monitoring and preventing fraudulent activities
• Ensuring website security and technical functionality

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions between your device and our servers
• Secure servers protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information on a need-to-know basis
• Secure backup procedures and disaster recovery protocols
• Regular security training for staff handling personal information

Despite these measures, no internet transmission or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to take precautions when sharing information online.

Your Privacy Rights

Under Canadian privacy legislation, you have several rights regarding your personal information:

Access and Information Rights

• Request access to personal information we hold about you
• Receive information about how your data is collected, used, and disclosed
• Obtain copies of your personal information in a readable format

Correction and Update Rights

• Request correction of inaccurate or incomplete personal information
• Update your account information and preferences
• Request deletion of personal information where legally permissible

Withdrawal and Objection Rights

• Withdraw consent for certain data processing activities
• Opt out of marketing communications at any time
• Request restrictions on how your information is processed

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity before processing certain requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use

• Essential cookies required for website functionality and security
• Performance cookies that help us analyze website usage and improve performance
• Functional cookies that remember your preferences and settings
• Marketing cookies used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We also provide cookie consent options where required by law.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Account information is retained while your account remains active and for seven years after account closure for tax and legal compliance purposes
• Educational progress data is kept for the duration of your enrollment and three years thereafter
• Communication records are maintained for two years for quality assurance and dispute resolution
• Technical logs and website analytics data are typically retained for 12 months
• Payment information is handled by our payment processors according to their retention policies and industry standards

When personal information is no longer needed, we securely delete or anonymize it according to industry best practices and legal requirements.

International Data Transfers

As a Canadian company, we primarily process and store data within Canada. However, some of our service providers may process information in other countries with adequate privacy protections. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections requiring service providers to maintain Canadian privacy standards
• Transfers only to countries with adequate privacy protections or under approved frameworks
• Regular monitoring of international service providers' privacy practices
• Notification procedures for any changes in data processing locations

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will take steps to remove such information from our systems and terminate any associated accounts.

For users between 13 and 18 years of age, we recommend obtaining parental consent before providing personal information or enrolling in our educational programs.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Post the updated policy on our website with a new effective date
• Send email notifications to registered users about significant changes
• Provide prominent notice on our website for 30 days following any material changes
• Obtain additional consent where required by law for new data processing activities

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates acceptance of the updated terms.